Your Privacy Matters to Us
At Nellisseril Group, we are committed to protecting your personal information and privacy rights. This policy explains how we collect, use, and safeguard your data in compliance with India's Digital Personal Data Protection Act (DPDP), 2023.
1. Data Controller Information
Nellisseril Group is the data controller responsible for your personal information. We are a MSME-registered engineering and technology firm operating in Kerala, India.
2. Information We Collect
2.1 Personal Information You Provide
- Contact Information: Name, email address, phone number, postal address
- Career Applications: Resume, qualifications, work experience, employment status
- Business Inquiries: Company details, project requirements, communication preferences
- Service Requests: Technical specifications, site details, energy requirements
2.2 Information Automatically Collected
- Website Usage: IP address, browser type, pages visited, time spent
- Device Information: Operating system, screen resolution, device identifiers
- Cookies and Tracking: Preferences, session data, analytics information
2.3 Information from Third Parties
- Business Partners: Referral information, project collaborations
- Public Records: Company registrations, professional licenses
- Social Media: Publicly available professional information
3. How We Use Your Information
3.1 Service Delivery
- Providing solar installation, electrical, and construction services
- Project planning, execution, and maintenance
- Technical support and customer service
- Quality assurance and warranty services
3.2 Business Operations
- Processing career applications and recruitment
- Managing business relationships and partnerships
- Invoicing, payment processing, and accounting
- Legal compliance and regulatory reporting
3.3 Communication and Marketing
- Responding to inquiries and providing information
- Sending service updates and notifications
- Marketing communications (with your consent)
- Industry news and educational content
3.4 Legal Basis for Processing
4. How We Share Your Information
4.1 We May Share Information With:
- Service Providers: Payment processors, cloud storage, technical support
- Business Partners: Subcontractors, suppliers, equipment manufacturers
- Professional Advisors: Lawyers, accountants, consultants
- Regulatory Bodies: PWD, Electrical Inspectorate, MSME authorities
4.2 We Do NOT Share Information For:
- Direct marketing by third parties
- Sale to data brokers or advertising networks
- Purposes unrelated to our business operations
- Any use without proper legal basis
4.3 Legal Disclosure
We may disclose your information when required by law, court order, or government authority, or to protect our rights, property, or safety.
5. Data Security and Protection
5.1 Security Measures
- Encryption: Data encrypted in transit and at rest
- Access Control: Role-based access with multi-factor authentication
- Regular Backups: Secure data backup and recovery systems
- Security Monitoring: 24/7 system monitoring and threat detection
5.2 Employee Training
Our employees receive regular training on data protection, privacy policies, and security best practices. Access to personal data is limited to authorized personnel on a need-to-know basis.
5.3 Data Breach Response
In the unlikely event of a data breach, we will notify affected individuals and relevant authorities within 72 hours as required by Indian data protection laws.
6. Your Privacy Rights
Under Indian data protection laws, you have the following rights:
Right to Access
Request information about what personal data we hold about you
Right to Correction
Update or correct inaccurate personal information
Right to Erasure
Request deletion of your personal data in certain circumstances
Right to Portability
Receive your personal data in a structured, commonly used format
Right to Withdraw Consent
Withdraw consent for data processing at any time
Right to Complaint
File a complaint with the Data Protection Board of India
How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected] or call +91 9876543210. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
7.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience and improve our services.
7.2 Types of Cookies We Use
7.3 Managing Cookies
You can manage cookie preferences through your browser settings or our cookie banner. Note that disabling certain cookies may affect website functionality.
8. Data Retention
8.1 Retention Periods
- Service Data: Retained for the duration of service delivery plus 7 years for warranty and legal purposes
- Career Applications: Retained for 2 years or until you request deletion
- Marketing Data: Retained until you withdraw consent or opt-out
- Website Analytics: Retained for 26 months for performance analysis
8.2 Secure Deletion
When data is no longer needed, it is securely deleted using industry-standard methods to prevent unauthorized recovery. You will be notified before permanent deletion of your data as required by law.
9. International Data Transfers
9.1 Data Storage
Your personal data is primarily stored and processed in India. When we use international service providers, we ensure adequate protection through:
- Government-approved countries for data transfer
- Standard contractual clauses
- Equivalent data protection measures
- Regular security assessments
10. Children's Privacy
Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. For career applications from individuals under 18, we require verifiable parental consent as mandated by Indian data protection laws.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes through:
- Email notification to registered users
- Prominent notice on our website
- Updated "Last Modified" date
12. Contact Us
For any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us:
Compliance Commitment
This privacy policy is designed to comply with India's Digital Personal Data Protection Act (DPDP) 2023, Information Technology Act 2000, and other applicable privacy laws. We are committed to maintaining the highest standards of data protection and privacy for all our stakeholders.
